Privacy Policy

This Privacy Policy describes Jetvix Africa policies and procedures on the collection, use, and disclosure of our Clients’ information (including personal data) when You use the Jetvix Africa Trading Platform through the website jetvix.africa (hereinafter – the “Website”) and/or the Jetvix Africa Mobile Application and tells You about Your privacy rights and how the law protects You. All further references to the Website and the Jetvix Africa Mobile Application are equivalent.

This Privacy Policy is an integral part of the Jetvix Africa Client Agreement.

The information You provide is collected and processed by VERTE SECURITIES LIMITED, registered under the laws of Vanuatu with a company registration number 700726 whose registered office is at Suite 1, Level 1, Icount House, Kumul Highway, Port Vila, Vanuatu, (hereinafter – the “Company,” “We,” “Us,” or “Our”), providing access to the Jetvix Africa Trading Platform.

We assure You that We take all measures necessary to ensure the confidentiality of the personal data that You provide to Us.

We encourage You to carefully read this Privacy Policy. By registering on the Website and/or the Jetvix Africa Mobile Application , You fully and unconditionally agree to its terms.

Use of data

We may collect, use, store and share Your Personal Data for various purposes. We have compiled a table for You with the types of data, the purposes for which we use it.

Legal basis of processing

We process the above mentioned data in full accordance with all applicable laws and regulations, as amended from time to time, in order to:
● perform Our contractual obligations to Clients and offer them the best possible service;
● provide Our services effectively;
● comply with Our legal obligations, including, but not limited to, compliance with laws, regulations and FATF recommendations on combating terrorist financing, fraud and money laundering;
● protect our legitimate interests and Your vital interests.

The processing of personal data is carried out on the following legal grounds:
1. compliance with applicable laws and regulations;
2. performance of contractual obligations to Our Clients;
3. ensuring our legitimate interests (Your interests and fundamental rights do not override the above interests);
4. Client consent.

Please note that applicable laws and regulations require us to retain certain categories of data after the termination of the Service Agreement or deletion of Your Account. For more information, please see the section on deleting an Account in this Policy.

Cookies and other tracking technologies

We and our trusted partners use cookies and other tracking technologies across Our related services, including during your visit to Website and use of the Services. Cookies are small pieces of information that a website sends to Your device while you are browsing the website. Cookies are very useful and can be used for a variety of purposes. Such purposes include efficient navigation between pages, allowing certain features to be activated automatically, remembering Your preferences, and ensuring quick and easy interaction between you and Our services. Cookies are also used to provide relevant advertising to you and to collect statistical data about Your use of Our services.

Our website uses the following types of cookies:
1. “session” cookies, which are stored only temporarily during a browser session to ensure normal use of the system and are deleted from Your device when the browser is closed;
2. “persistent” cookies, which are used only by Our Website, are stored on Your device for a fixed period and are not deleted when you close the browser. These cookies are used when we need to recognise who you are when you return, for example so that we can store Your preferences for future logins;
3. “third party cookies”, which are set by other online services on the pages you view, such as analytics companies that monitor and analyse Our web access.

Cookies cannot contain any information that can identify you, but personal data that we collect may be linked by us to the information stored and obtained from cookies. You can disable cookies by following the instructions on your devices; however, if you choose to disable cookies, some of Our services may not function properly and Your online session may be limited.

Whom We share the information we collect with

We do not rent, sell or share Your personal and/or corporate information with third parties, except as provided in this Privacy Policy.

We may share and disclose personal information with Our subsidiaries and other affiliated companies. In addition, Your personal information may be shared with other trusted third party service providers or partners for the purpose of:
1. authenticating Your identity and verifying Your account information;
2. storing or processing personal information on Our behalf (e.g., cloud computing service providers);
3. assisting us in conducting Our business operations, providing our Services and improving them;
4. conducting research, technical diagnostics and analysis of the Services;
5. aggregating promotional and informational materials in accordance with Our marketing policy (see below in the “Marketing” section).

We may disclose personal information or any other information we collect from you in the course of providing the Services if we believe in good faith that disclosing such information will help or is reasonably necessary to:
1. comply with any applicable law, regulation, legal process or governmental request;
2. enforce Our policies (including Our Agreement), including investigation of potential abuse;
3. investigate, detect, prevent, or take action regarding illegal activities or wrongdoing, suspected fraud, or for security measures;
4. establish or exercise Our rights to defend against legal claims;5. prevent harm to the rights, property, or safety of us, Our customers, you and third parties;
6. For the following legitimate purposes:
●  Serving advertising when using Our Services.
●  Conducting research or anonymous analytics to improve Our Services and tailor them to Your needs and interests.
●  Maintaining the operation of Our Services, troubleshooting problems, and handling user requests.
●  Detecting abuse and implementing Our policies and legal or government requirements, as well as to comply with a subpoena or other legal process or respond to a government request.
●  Monitoring transactions to prevent fraud, money laundering and fraud.
●  Providing data to law enforcement agencies and/or (if we deem it necessary) to ensure compliance with intellectual property rights or other legal rights.

Any third party with whom we may share user data will provide the same or equivalent protection to user data as provided in this Privacy Policy.

Sharing personal data with third parties

The provisions of this Policy apply solely to the use and disclosure of information that Client provide. In cases where You disclose information to third parties through the use of the Services (for example, by clicking on a link to another website or application) or through other sites or applications, different provisions may apply to the use or disclosure of information that You provide to third parties.

It is important to note that the privacy policies of these third parties may differ, and We encourage you to read these policies carefully. Including a link to a third party site, application or service does not constitute an endorsement of such website, application or service. Third party sites may provide information or services that are unlawful, unreasonable or inappropriate and offensive to some users. Before using third party sites, applications or services, We encourage you to read their terms of use, warranty policy and privacy policy. Make sure you accept these terms and conditions. You agree that we are not responsible for the products, services or description of such products and services or the content and privacy practices of third party sites and applications, and that this Privacy Policy does not apply to such third party products or services. You knowingly and voluntarily assume all risks associated with using third party sites and applications to purchase services and products. You agree that we will not be liable under any circumstances for such third party sites, applications or services or for your use of them.

Such third parties may include:
1) a limited number of Our employees and employees of Our affiliates;
2) professional auditors;
3) professional dispute resolution organizations;
4) payment systems;
5) payment system providers;
6) verification service providers;
7) service providers that significantly affect the performance and operation of the Website and/or Mobile Application.

Google Analytics

Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our service. These data are shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network.

For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: https://policies.google.com/privacy?hl=en

Google Firebase

Google Firebase is an analytics service offered by Google that tracks and reports applications traffic and information about application failures and technical data about the user’s device. Google uses the data collected to track and monitor the use of our service. These data are shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network.

For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: https://policies.google.com/privacy?hl=en

AppsFlyer

AppsFlyer is a web analytics service that uses technical information about the operating system, device type, typically derived from a browser or other device, for attribution and marketing analytics that allow you to measure and analyze the effectiveness of your marketing campaigns by understanding which marketing campaigns contributed to the download/installation of your mobile apps or other conversion rates, also help detect and defend against fraudulent behavior associated with their marketing campaigns.

For more information about Google’s privacy practices, please visit the Services Privacy Policy webpage: https://www.appsflyer.com/legal/services-privacy-policy/

CloudFlare

For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: https://policies.google.com/privacy?hl=en

Zendesk

Zendesk is the service (system) that tracks, prioritizes, and executes tickets assigned to such requests. Therefore, if You contact Our Support Service, Zendesk service gets access to Your personal data provided upon request.

For more information on the privacy practices of Zendesk, please visit the Zendesk Privacy web page: https://www.zendesk.com/company/agreements-and-terms/privacy-policy/

With Your prior consent, We may provide information about You to companies, organizations, or individuals not listed in this Privacy Policy.

Advertising and Promotion

We may use advertising technologies to display advertisements (including targeted advertisements) when You use the Services. We may also use third parties to do this and share de-identified data with them for the purpose of measuring the success of our advertising campaigns and retargeting our Clients.

You can opt out of most third-party ad networks.

Requests for deletion and amendment of personal data

You can correct inaccuracies in Your personal data by requesting amendment and update of Your personal information at any time by sending an email to [email protected].

You can also make changes to or delete your personal data (except for transaction history or other information that we are required to store in accordance with applicable law) by sending a corresponding request to [email protected].

You can send a request for deletion or amendment in free form (in the body of the letter, scanned copy, etc.) to [email protected] with Your full name and contact information to speed up the processing of Your request. If we have any doubts about the accuracy of Your data, we reserve the right to refuse the request.

Please note that personal data is deleted by default if We have no legitimate reasons for further processing or storing the personal data, or when the personal data is no longer required to be stored in accordance with applicable law.

Unless You request otherwise, We will retain the information you provide for as long as is reasonably necessary to provide the Services and to comply with our legal obligations, resolve disputes, and enforce Our agreements. We may update, replace, or delete incomplete or inaccurate information at any time at our sole discretion.

Protecting and Sharing Your Information

We are committed to implementing and developing security for the Services we offer and Your information. We use industry standards and policies to ensure the security of Our Clients’ information and to prevent unauthorized use of such information. Although we take all appropriate measures to ensure the security of information, we are not responsible for the actions of anyone who gains unauthorized access to or misuses Our Services, and we do not guarantee or imply that we will be able to prevent such access.

If you believe that Your privacy has been violated in accordance with Our policy, or that any person has attempted to misuse Our Services or acted inappropriately, please contact us at [email protected].

Marketing

We may use your personal data, including your name, email address, phone number, etc., either directly or through third parties under a contract, to provide you with advertising materials regarding Our services, as well as products, services, websites and applications related to Our business partners that We believe may be of interest to you.

We may also transfer and disclose personal data to Our partners for the purpose of providing you with various marketing offers that We or Our partners find relevant to you.

Respecting Your right to privacy, we provide you with marketing materials with the option to decline receiving further marketing offers from Us and Our partners. In addition, you can unsubscribe and unsubscribe from receiving marketing offers at any time by sending a blank email with the word “remove” [email protected].

If you unsubscribe, We will remove your email address from Our marketing mailing lists and from any future lists that We may share with Our partners. However, you may need to unsubscribe from Our partners’ marketing offers separately. Please note that even if you unsubscribe from Our marketing communications, we may continue to send you service-related updates and notifications.

You hereby acknowledge and agree that by downloading, installing or accessing Our services, we may share Your personal information with Our partners for direct marketing purposes.

Corporate Transactions

We may transfer information, including personal data, in the event of a corporate transaction (such as the sale of a substantial portion of Our business, a merger, database transfer, consolidation, or sale or transfer of fixed assets) within the Company. In such cases, the acquiring or acquiring company assumes the rights and obligations described in this Privacy Policy.

Account Deletion

To delete Your account, please use the corresponding function in the Android or iOS mobile application or send a request to delete the account. You can request account deletion at any time. Send a message with the command “delete account” to [email protected].

Applicable laws and regulations prohibit Us from deleting personal data. You hereby acknowledge that in the event of account deletion, the Company will retain the necessary personal data as specified in the data use section of this document for the purpose of complying with applicable laws and regulations, preventing fraudulent activities, platform manipulation and other unfair practices for the period specified in the applicable laws, regulations and guidelines. The Company will take all reasonable steps to ensure that data is minimized and anonymized. Once Your account is deleted, the Company will stop using Your data for any purposes not specified in this section, including advertising and marketing purposes.

Amendments to this Privacy Policy

We may revise this Privacy Policy from time to time at our discretion, and the most updated version will always be posted on Our Website. We encourage you to review this Privacy Policy regularly for any changes.

About the Company

VERTE SECURITIES LIMITED

Registration number 700726

Address: Suite 1, Level 1, Icount House,

Kumul Highway, Port Vila, Vanuatu

How to Contact Us

If you have any general questions about the services or information about the collection and use of Your data, please contact us by email at [email protected].

Effective as of September 01, 2024